FAQ

What is Autentik Palate?

Autentik Palate is a family-owned business dedicated to preserving and revitalising traditional herbal remedies, with a focus on the rich heritage of JAMU, a traditional Indonesian herbal drink. We are committed to sourcing the finest ingredients directly from farms across Southeast Asia to create authentic, high-quality products that support holistic wellness. Our mission is to offer natural, effective solutions for health and well-being while promoting sustainability and respect for cultural traditions.

What products does Autentik Palate offer?

Autentik Palate offers a variety of wellness products, including our signature JAMU drinks, herbal blends for specific health needs, and curated gift sets. Our products are carefully crafted with natural, sustainably sourced ingredients to support overall health, digestion, immunity, and more. We also provide customisable gift options for those looking to share the benefits of traditional remedies with loved ones.

What makes Autentik Palate products different from other herbal remedies?

Autentik Palate stands out for our commitment to authenticity, quality, and sustainability. We honour traditional herbal wisdom by using time-tested recipes and sourcing ingredients directly from the regions where they are naturally cultivated. Our products are made with care, ensuring that each bottle of JAMU or herbal blend delivers potent health benefits without compromising on taste or ethical practices. We also emphasise sustainability in our packaging and sourcing methods, making us a conscientious choice for your wellness needs.

Does Autentik Palate offer international shipping?

Yes, Autentik Palate offers international shipping exclusively for our Tresna products, allowing customers worldwide to experience our luxurious self-care and wellness offerings. However, international buyers must place their orders through WhatsApp or email us directly for assistance. Delivery times and fees will vary based on your location.

For more detailed information about international shipping options for Tresna products, please contact our customer service team via WhatsApp or email, and we'll be happy to assist you.

How can I contact Autentik Palate for further inquiries?

We’re here to help! You can contact our customer service team via whatsapp +62 813-3795-5840 email at hello@autentikpalate.com or through the contact form on our website. We’re happy to assist with any questions, concerns, or special requests you may have.

What is JAMU by Dana Safia?

JAMU by Dana Safia is a traditional Indonesian herbal drink made from a blend of roots, herbs, and spices. Our JAMU is crafted to boost your immune system, improve digestion, and support overall health. It’s a natural way to maintain wellness and integrate powerful plants like Turmeric and Red Ginger into your daily routine. We are also committed to sustainability, offering subscription options and eco-friendly packaging.

What are the benefits of JAMU by Dana Safia?

JAMU by Dana Safia is meticulously crafted with powerful ingredients, carefully sourced from farms across Indonesia, chosen for their exceptional health benefits. Our diverse range of JAMU drinks offers a variety of wellness advantages, including enhanced brain function, anti-inflammatory support, and a fortified immune system. These herbal blends also work to cleanse and detoxify your internal organs, promoting overall health. Whether you’re looking to improve digestion, support reproductive health, manage blood sugar levels, or boost energy and vitality, our different JAMU varieties cater to your specific needs. Each bottle of JAMU by Dana Safia is a holistic tonic, designed to elevate your well-being from the inside out.

How do I know which JAMU is right for me?

We offer a diverse range of JAMU blends tailored to various health needs, including our Women’s blend for hormonal balance, our Fertility blend for reproductive health, and our Glu-Shot for managing blood sugar levels. For the gentlemen, we also provide specialised blends designed to support men's health and vitality. If you're unsure which JAMU is best suited for you, feel free to reach out to our customer service team for personalised recommendations based on your specific wellness goals.

Can I consume other supplements or drinks with JAMU?

Yes, you can. However, we advise consulting with a medical professional if you have specific health concerns or are on other medications. JAMU is designed to complement a healthy lifestyle, but it’s always best to seek personalised advice.

What does JAMU by Dana Safia taste like?

The taste of JAMU can vary from person to person. Many of our customers describe it as refreshing, with a unique flavour that provides a gentle boost in the morning. If you find it too strong, try adding a squeeze of fresh lime juice.

Why does my JAMU taste different this time?

We take pride in providing high-quality and consistent JAMU in every bottle. However, you may occasionally notice a slight variation in taste. This is because our JAMU is crafted from natural ingredients, which can vary in flavour due to factors such as seasonal changes, soil conditions, and other natural influences.

These differences are typically minor, but we understand that taste is important to you. If you ever find the flavour isn’t quite to your liking, feel free to adjust it with a sweetener of your choice, like honey, coconut sugar, or a splash of lime for a refreshing twist.

Can pregnant women drink JAMU by Dana Safia?

We do not recommend that pregnant women consume any form of JAMU, including ours. Research indicates that consuming herbal medicines during pregnancy may increase the risk of complications. However, our JAMU is highly recommended for postnatal care, as it supports breastfeeding, aids in body recovery after childbirth, and helps cleanse the internal organs, particularly the blood and womb.

Is it safe for women who are trying to conceive to drink JAMU by Dana Safia?

Yes, it is safe for women who are trying to conceive to drink our JAMU. In fact, we have crafted two specialised blends to support women’s internal health during this important time.

Our For Women’s Blend is designed to promote overall hormonal balance, boost energy, and support the reproductive system. It’s perfect for women who are looking to maintain their general health and well-being while preparing their bodies for conception.

Our For Fertility Blend is specifically formulated to enhance reproductive health, focusing on optimising womb health and increasing fertility potential. This blend includes traditional ingredients known for their ability to nourish and strengthen the reproductive organs, creating a conducive environment for conception.

Both blends are made with natural, carefully sourced ingredients that are gentle on the body and designed to support your journey towards motherhood. We recommend a daily dosage of 60ml to 80ml, and once you become pregnant, it’s advisable to discontinue use, as herbal medicines should generally be avoided during pregnancy.

Can post-natal women drink JAMU by Dana Safia?

Absolutely! JAMU by Dana Safia is an excellent choice for postnatal women. It helps facilitate breastfeeding, supports body recovery after childbirth, and aids in cleansing the internal organs, ensuring you regain your strength and vitality.

Can I drink JAMU by Dana Safia during my menstrual cycle?

We do not recommend drinking JAMU during menstruation. While our JAMU helps regulate your menstrual cycle, some of its ingredients are particularly potent and may cause discomfort during your period. It’s best to pause consumption during this time and resume afterward.

What should I do if I have an allergic reaction after drinking JAMU?

Our JAMU is made from natural, plant-based ingredients with no added supplements. However, if you experience any allergic reactions, please consult a medical professional immediately. It’s important to follow the recommended dosage of 60ml to 80ml per day, and to avoid consumption if you have known allergies to any of the ingredients.

How much is your delivery fee?

We offer a flat delivery fee of $10 per location for single orders. For subscription orders, our flat delivery fees are $20 for a 3-month package and $30 for a 6-month package.

How does your subscription work?

Our subscription service is designed for your convenience. Depending on your chosen plan, we deliver a bottle of JAMU every month for 3 months (3 bottles) or 6 months (6 bottles). If you finish your bottle sooner, just send us a message via WhatsApp or email, and we’ll promptly deliver your next bottle. A flat delivery fee applies: $20 for a 3-month subscription and $30 for a 6-month subscription.

What is the expiry for JAMU?

Our JAMU blends are brewed fresh daily, and we maintain low stock levels to ensure maximum freshness upon delivery. Typically, your JAMU is brewed the day before it is delivered, ensuring high potency when it reaches you. Since our blends are made with natural ingredients, they do not have a long shelf life. However, if you keep the lid tightly sealed and refrigerate the bottle after each use, it will last for up to 30 days after the first opening. If the bottle remains unopened, it can last up to 60 days.

What is the Tresna?

Tresna is a brand dedicated to creating luxurious self-care products that harness the power of traditional herbs and natural ingredients. Our products are thoughtfully crafted to rejuvenate the body, no

What makes Tresna products unique?

Tresna products are crafted with a deep respect for traditional remedies, combined with modern self-care practices. We use only the finest natural ingredients, sourced sustainably, to create products that not only enhance your skin and well-being but also connect you with the rich heritage of traditional herbal wisdom.

Are Tresna products suitable for all skin types?

Yes, our Tresna products are made with natural ingredients that are gentle and suitable for most skin types. However, if you have sensitive skin or specific allergies, we recommend doing a patch test before using the products fully.

What are the benefits of using Rejuvenating Lulur and 7 Puspa?

Our Rejuvenating Lulur and 7 Puspa are formulated to exfoliate, brighten, and deeply nourish the skin. They are infused with natural ingredients that help remove dead skin cells, improve skin texture, and leave your skin feeling soft and radiant.

How should I use Kamisah Oil?

Kamisah Oil can be used as a soothing massage oil or as a nourishing treatment for your skin. Simply apply a few drops to the desired area and gently massage. It’s perfect for relieving muscle tension, hydrating the skin, and providing a calming aroma.

How do I order?

You can easily purchase our JAMU and other wellness products through our website at www.autentikpalate.com. Simply browse our range of offerings, select your preferred products, and complete the checkout process. We’ll take care of the rest and ensure that your order is delivered right to your door.

Where do you ship to?

Currently, our Shopify platform supports purchases exclusively for customers based in Singapore.

If you are an international buyer, please reach out to us directly via WhatsApp or email for assistance with your order. We are committed to responding within 12 to 24 hours to help process your request manually.

What is the estimated delivery time for my order?

Tresna Products:

We offer worldwide shipping for Tresna products, ensuring you can enjoy our items no matter where you are. Delivery times may vary depending on your location, but our goal is to have your Tresna order delivered within 7 business days.

JAMU by Dana Safia:

For JAMU by Dana Safia, we provide two convenient options: direct-to-consumer delivery or self-collection at our operation hub. We typically aim to deliver within 1 to 2 business days, subject to the availability of our delivery riders and stock.

Please note that if certain ingredients are low, there may be a slight delay as we await the arrival of fresh ingredients to brew a new batch of JAMU. For specific delivery details, please refer to our shipping information at checkout, or contact our customer service team for further assistance.

What is your return policy?

We want you to be completely satisfied with your purchase from Autentik Palate. If for any reason you are not happy with your order, please contact our customer service team within 2 days of receiving your product. We will work with you to resolve the issue, whether it involves a replacement, exchange, or refund, depending on the situation.

What is Autentik Palate?

Autentik Palate is a family-owned business dedicated to preserving and revitalising traditional herbal remedies, with a focus on the rich heritage of JAMU, a traditional Indonesian herbal drink. We are committed to sourcing the finest ingredients directly from farms across Southeast Asia to create authentic, high-quality products that support holistic wellness. Our mission is to offer natural, effective solutions for health and well-being while promoting sustainability and respect for cultural traditions.

What products does Autentik Palate offer?

Autentik Palate offers a variety of wellness products, including our signature JAMU drinks, herbal blends for specific health needs, and curated gift sets. Our products are carefully crafted with natural, sustainably sourced ingredients to support overall health, digestion, immunity, and more. We also provide customisable gift options for those looking to share the benefits of traditional remedies with loved ones.

What makes Autentik Palate products different from other herbal remedies?

Autentik Palate stands out for our commitment to authenticity, quality, and sustainability. We honour traditional herbal wisdom by using time-tested recipes and sourcing ingredients directly from the regions where they are naturally cultivated. Our products are made with care, ensuring that each bottle of JAMU or herbal blend delivers potent health benefits without compromising on taste or ethical practices. We also emphasise sustainability in our packaging and sourcing methods, making us a conscientious choice for your wellness needs.

Does Autentik Palate offer international shipping?

Yes, Autentik Palate offers international shipping exclusively for our Tresna products, allowing customers worldwide to experience our luxurious self-care and wellness offerings. However, international buyers must place their orders through WhatsApp or email us directly for assistance. Delivery times and fees will vary based on your location.

For more detailed information about international shipping options for Tresna products, please contact our customer service team via WhatsApp or email, and we'll be happy to assist you.

How can I contact Autentik Palate for further inquiries?

We’re here to help! You can contact our customer service team via whatsapp +62 813-3795-5840 email at hello@autentikpalate.com or through the contact form on our website. We’re happy to assist with any questions, concerns, or special requests you may have.

What is JAMU by Dana Safia?

JAMU by Dana Safia is a traditional Indonesian herbal drink made from a blend of roots, herbs, and spices. Our JAMU is crafted to boost your immune system, improve digestion, and support overall health. It’s a natural way to maintain wellness and integrate powerful plants like Turmeric and Red Ginger into your daily routine. We are also committed to sustainability, offering subscription options and eco-friendly packaging.

What are the benefits of JAMU by Dana Safia?

JAMU by Dana Safia is meticulously crafted with powerful ingredients, carefully sourced from farms across Indonesia, chosen for their exceptional health benefits. Our diverse range of JAMU drinks offers a variety of wellness advantages, including enhanced brain function, anti-inflammatory support, and a fortified immune system. These herbal blends also work to cleanse and detoxify your internal organs, promoting overall health. Whether you’re looking to improve digestion, support reproductive health, manage blood sugar levels, or boost energy and vitality, our different JAMU varieties cater to your specific needs. Each bottle of JAMU by Dana Safia is a holistic tonic, designed to elevate your well-being from the inside out.

How do I know which JAMU is right for me?

We offer a diverse range of JAMU blends tailored to various health needs, including our Women’s blend for hormonal balance, our Fertility blend for reproductive health, and our Glu-Shot for managing blood sugar levels. For the gentlemen, we also provide specialised blends designed to support men's health and vitality. If you're unsure which JAMU is best suited for you, feel free to reach out to our customer service team for personalised recommendations based on your specific wellness goals.

Can I consume other supplements or drinks with JAMU?

Yes, you can. However, we advise consulting with a medical professional if you have specific health concerns or are on other medications. JAMU is designed to complement a healthy lifestyle, but it’s always best to seek personalised advice.

What does JAMU by Dana Safia taste like?

The taste of JAMU can vary from person to person. Many of our customers describe it as refreshing, with a unique flavour that provides a gentle boost in the morning. If you find it too strong, try adding a squeeze of fresh lime juice.

Why does my JAMU taste different this time?

We take pride in providing high-quality and consistent JAMU in every bottle. However, you may occasionally notice a slight variation in taste. This is because our JAMU is crafted from natural ingredients, which can vary in flavour due to factors such as seasonal changes, soil conditions, and other natural influences.

These differences are typically minor, but we understand that taste is important to you. If you ever find the flavour isn’t quite to your liking, feel free to adjust it with a sweetener of your choice, like honey, coconut sugar, or a splash of lime for a refreshing twist.

Can pregnant women drink JAMU by Dana Safia?

We do not recommend that pregnant women consume any form of JAMU, including ours. Research indicates that consuming herbal medicines during pregnancy may increase the risk of complications. However, our JAMU is highly recommended for postnatal care, as it supports breastfeeding, aids in body recovery after childbirth, and helps cleanse the internal organs, particularly the blood and womb.

Is it safe for women who are trying to conceive to drink JAMU by Dana Safia?

Yes, it is safe for women who are trying to conceive to drink our JAMU. In fact, we have crafted two specialised blends to support women’s internal health during this important time.

Our For Women’s Blend is designed to promote overall hormonal balance, boost energy, and support the reproductive system. It’s perfect for women who are looking to maintain their general health and well-being while preparing their bodies for conception.

Our For Fertility Blend is specifically formulated to enhance reproductive health, focusing on optimising womb health and increasing fertility potential. This blend includes traditional ingredients known for their ability to nourish and strengthen the reproductive organs, creating a conducive environment for conception.

Both blends are made with natural, carefully sourced ingredients that are gentle on the body and designed to support your journey towards motherhood. We recommend a daily dosage of 60ml to 80ml, and once you become pregnant, it’s advisable to discontinue use, as herbal medicines should generally be avoided during pregnancy.

Can post-natal women drink JAMU by Dana Safia?

Absolutely! JAMU by Dana Safia is an excellent choice for postnatal women. It helps facilitate breastfeeding, supports body recovery after childbirth, and aids in cleansing the internal organs, ensuring you regain your strength and vitality.

Can I drink JAMU by Dana Safia during my menstrual cycle?

We do not recommend drinking JAMU during menstruation. While our JAMU helps regulate your menstrual cycle, some of its ingredients are particularly potent and may cause discomfort during your period. It’s best to pause consumption during this time and resume afterward.

What should I do if I have an allergic reaction after drinking JAMU?

Our JAMU is made from natural, plant-based ingredients with no added supplements. However, if you experience any allergic reactions, please consult a medical professional immediately. It’s important to follow the recommended dosage of 60ml to 80ml per day, and to avoid consumption if you have known allergies to any of the ingredients.

How much is your delivery fee?

We offer a flat delivery fee of $10 per location for single orders. For subscription orders, our flat delivery fees are $20 for a 3-month package and $30 for a 6-month package.

How does your subscription work?

Our subscription service is designed for your convenience. Depending on your chosen plan, we deliver a bottle of JAMU every month for 3 months (3 bottles) or 6 months (6 bottles). If you finish your bottle sooner, just send us a message via WhatsApp or email, and we’ll promptly deliver your next bottle. A flat delivery fee applies: $20 for a 3-month subscription and $30 for a 6-month subscription.

What is the expiry for JAMU?

Our JAMU blends are brewed fresh daily, and we maintain low stock levels to ensure maximum freshness upon delivery. Typically, your JAMU is brewed the day before it is delivered, ensuring high potency when it reaches you. Since our blends are made with natural ingredients, they do not have a long shelf life. However, if you keep the lid tightly sealed and refrigerate the bottle after each use, it will last for up to 30 days after the first opening. If the bottle remains unopened, it can last up to 60 days.

What is the Tresna?

Tresna is a brand dedicated to creating luxurious self-care products that harness the power of traditional herbs and natural ingredients. Our products are thoughtfully crafted to rejuvenate the body, no

What makes Tresna products unique?

Tresna products are crafted with a deep respect for traditional remedies, combined with modern self-care practices. We use only the finest natural ingredients, sourced sustainably, to create products that not only enhance your skin and well-being but also connect you with the rich heritage of traditional herbal wisdom.

Are Tresna products suitable for all skin types?

Yes, our Tresna products are made with natural ingredients that are gentle and suitable for most skin types. However, if you have sensitive skin or specific allergies, we recommend doing a patch test before using the products fully.

What are the benefits of using Rejuvenating Lulur and 7 Puspa?

Our Rejuvenating Lulur and 7 Puspa are formulated to exfoliate, brighten, and deeply nourish the skin. They are infused with natural ingredients that help remove dead skin cells, improve skin texture, and leave your skin feeling soft and radiant.

How should I use Kamisah Oil?

Kamisah Oil can be used as a soothing massage oil or as a nourishing treatment for your skin. Simply apply a few drops to the desired area and gently massage. It’s perfect for relieving muscle tension, hydrating the skin, and providing a calming aroma.

How do I order?

You can easily purchase our JAMU and other wellness products through our website at www.autentikpalate.com. Simply browse our range of offerings, select your preferred products, and complete the checkout process. We’ll take care of the rest and ensure that your order is delivered right to your door.

Where do you ship to?

Currently, our Shopify platform supports purchases exclusively for customers based in Singapore.

If you are an international buyer, please reach out to us directly via WhatsApp or email for assistance with your order. We are committed to responding within 12 to 24 hours to help process your request manually.

What is the estimated delivery time for my order?

Tresna Products:

We offer worldwide shipping for Tresna products, ensuring you can enjoy our items no matter where you are. Delivery times may vary depending on your location, but our goal is to have your Tresna order delivered within 7 business days.

JAMU by Dana Safia:

For JAMU by Dana Safia, we provide two convenient options: direct-to-consumer delivery or self-collection at our operation hub. We typically aim to deliver within 1 to 2 business days, subject to the availability of our delivery riders and stock.

Please note that if certain ingredients are low, there may be a slight delay as we await the arrival of fresh ingredients to brew a new batch of JAMU. For specific delivery details, please refer to our shipping information at checkout, or contact our customer service team for further assistance.

What is your return policy?

We want you to be completely satisfied with your purchase from Autentik Palate. If for any reason you are not happy with your order, please contact our customer service team within 2 days of receiving your product. We will work with you to resolve the issue, whether it involves a replacement, exchange, or refund, depending on the situation.